Cancelations: We ask that you please cancel or reschedule your appointment at least 3 hours before the beginning of your appointment or you may be charged a cancellation fee totaling 30% of the service price. Text the word “Cancel” to the confirmation text you receive when you book your appointment, or by calling us at 812-704-7385.
No-shows: Clients are given a ten-minute grace period. After which, their appointment will be canceled and clients will be charged 30% of the service price.
At Elevated, we are known for having a relaxing environment for clientele to rest and recharge. It's our mission to ensure that every client, regardless of age, can contribute to this environment.
If we notice your little one isn't able to sit for an appointment without excessive screaming or crying, we would be happy to book your next appointment outside of regular business hours. This allows for an empty barbershop free of other clientele!
Due to the nature of these appointments, an additional $20 fee will be applied to the service. These appointments are available at select times. For more information, you may contact us directly at 812.704.7385
Retail Merchandise: We offer a 7-day return policy for all retail merchandise in the form of store credit or an exchange. For hair care products to be eligible for return they must be unused and in the original packaging.
Client Dissatisfaction: At Elevated we specialize in providing a luxury environment staffed with skilled barbers. We never want a client to leave the chair unhappy with the service they received.
In the event you are displeased with your service, please alert your barber to your concerns. This will allow them the opportunity to correct the issues before you leave.
If you are still dissatisfied, our management will determine whether a complimentary service is needed to correct these mistakes or if a full refund is necessary. This will depend on the severity of the situation.
We accept cash and all major credit/debit cards. Such cards include Visa, Mastercard, American Express, and Discover. We also accept payment via mobile wallets such as Apple Pay, Google Pay, and Samsung Pay. Personal checks are not accepted at this time.
At Elevated Barber Co., we value your privacy and are committed to protecting your personal information.
When you provide your phone number and consent to receive SMS/text communications from us, your information will only be used for communication related to our services.
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.
We may collect personal information such as your name, phone number, email address, and other contact details when you interact with our website, submit a form, or communicate with us directly.
Your information is used solely to:
We take reasonable measures to protect your information and maintain its confidentiality.
By opting in to receive SMS messages from Elevated Barber Co., you agree to the following terms and conditions.
Phone numbers collected through the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
If you consent to receive text messages from Elevated Barber Co., you may receive messages related to:
Example:
“Hello, this is a reminder about your upcoming appointment with Elevated Barber Co. on [Date] at [Time]. Reply STOP to opt out of text messages at any time.”
Message frequency may vary depending on the type of communication and your interaction with our business.
Example:
“You may receive up to 2 SMS messages per week regarding appointments, account updates, or promotions.”
Standard message and data rates may apply based on your mobile carrier’s pricing plan. Charges may vary for domestic or international messages.
You may opt in to receive SMS messages from Elevated Barber Co. by:
You may opt out of receiving text messages at any time by replying:
STOP
to any SMS message you receive from us.
You may also contact us directly through our website or by phone to request removal from our messaging list.
If you need assistance, reply:
HELP
to any message, or contact us directly through our website.
If you do not wish to receive SMS messages, simply do not select the SMS consent option on our forms.
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