Cancelations: We ask that you please cancel or reschedule your appointment at least 3 hours before the beginning of your appointment or you may be charged a cancellation fee totaling 30% of the service price. Text the word “Cancel” to the confirmation text you receive when you book your appointment, or by calling us at 812-704-7385.
No-shows: Clients are given a ten-minute grace period. After which, their appointment will be canceled and clients will be charged 30% of the service price.
At Elevated, we are known for having a relaxing environment for clientele to rest and recharge. It's our mission to ensure that every client, regardless of age, can contribute to this environment.
If we notice your little one isn't able to sit for an appointment without excessive screaming or crying, we would be happy to book your next appointment outside of regular business hours. This allows for an empty barbershop free of other clientele!
Due to the nature of these appointments, an additional $20 fee will be applied to the service. These appointments are available at select times. For more information, you may contact us directly at 812.704.7385
Our regular working hours are Tuesday-Friday 10-6 and Saturday 10-4. If there is no availability on the website for the date/time you are looking for, you may reach out via call or text at 812-704-7385
Please note that a $20 fee will apply to all outside-of-hours appointments. With respect to work/life boundaries, these slots are not guaranteed but we will always try to be as accommodating as possible.
Retail Merchandise: We offer a 7-day return policy for all retail merchandise in the form of store credit or an exchange. For hair care products to be eligible for return they must be unused and in the original packaging.
Client Dissatisfaction: At Elevated we specialize in providing a luxury environment staffed with skilled barbers. We never want a client to leave the chair unhappy with the service they received.
In the event you are displeased with your service, please alert your barber to your concerns. This will allow them the opportunity to correct the issues before you leave.
If you are still dissatisfied, our management will determine whether a complimentary service is needed to correct these mistakes or if a full refund is necessary. This will depend on the severity of the situation.
For group bookings of 5 or more people, we require a 50% down payment of the total price to reserve the appointment slot.
Group bookings can be made over the phone by calling us at 812.704.7385
We accept cash and all major credit/debit cards. Such cards include Visa, Mastercard, American Express, and Discover. We also accept payment via mobile wallets such as Apple Pay, Google Pay, and Samsung Pay. Personal checks are not accepted at this time.
We do not wax anyone currently using Accutane or anyone who has taken Accutane in the last 6 months. Those using prescription over-the-counter Retin-A, Retinol/Vitamin A should suspend using it for at least 48hrs before their appointment. Those with sensitive skin may need up to two weeks.
The area being waxed must have at least two weeks' worth of outgrowth or 1/4 of an inch.
*Please note that all private events will be required to adhere to the policies displayed.*
Elevated Barber Co. requires a 50% down payment for all packages, any date inquired for will not be reserved until the deposit is collected and the service agreement signed.
At this time, Elevated Barber Co. does not offer payment plans, therefore, all balances due must be paid in full by their due date.
In the event that you need to cancel your date, the Client acknowledges and agrees that Elevated Barber Co. and Cuts by Ashley LLC shall have no further obligation to you and that the previously paid 50% down payment shall not be refunded back to the Client.
If the Client makes changes to the reservation which increase or decease the previously agreed-upon price, The Client acknowledges and agrees that the invoice will now reflect that new amount. If the final reservation change is made after the invoice has been sent and the funds have been received, a secondary invoice will be sent, or a partial refund will be issued. These will both follow all policy restrictions.
Elevated Barber Co. reserves the right to use images of your event for marketing purposes.
The Client understands that they are fully and solely responsible for the event and the actions of their guests. It is the Clients responsibility to follow all laws, mandates, requirements, and restrictions that are imposed on a federal, state, or local level on the event date.
Please know the Client is responsible for all actions of their guests. Any damages caused by the guests will be the responsibility of the Client. Elevated Barber Co. and Cuts by Ashley LLC shall not be held liable for damages or incidents caused by the Client, or guests of the Client, before, during, or after the event.
Smoking, is not permitted anywhere inside the facilities or within eight (8) feet of entry doors.
Please reach us at elevatedbarbercompany@gmail.com if you cannot find an answer to your question.
In the event that you wish to cancel your date, your previously paid 50% down payment will not be refunded to you. Please read our Policies for more important information.
Yes! If your new date is available for booking, we would be happy to change your reservation at no extra charge.
Contact us as soon as possible to let us know that you wish to change the number of people in your party. Please read our Policies for more important information regarding changes to reservations.
The package that you wish to change to will dictate if this is possible. Please contact us as soon as possible and we will do everything we can to change it for you. Please read our Policies for more important information regarding changes to reservations.
Yes, along with your 50% down payment, a service agreement will be sent. Once signed, your date will be secured. All service agreements will be sent electronically.
After receiving the service agreement and invoice, you will have seven (7) calendar days to submit your 50% down payment. If the Client has not submitted the amount due within seven (7) calendar days, the Client understands that Elevated Barber Co. and Cuts By Ashley LLC shall have no further obligation to your event.
Tours of the venue are conducted on Sunday and Monday afternoons, by appointment only. To schedule a tour please email us at elevatedbarbercompany@gmail.com or by filling out the information below!
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